At Off Road Canada™, we understand that plans can change. We strive to accommodate our customers' needs, while also maintaining a fair and efficient ordering process. Here is our cancellation policy:
Timeframe for Cancellation: Orders can be canceled within 24 hours of being placed without any charge. Please email us at info@off-road.shop or to initiate a cancellation.
Cancellation after 24 Hours:
If you wish to cancel an order after the 24-hour window, please be aware that a restocking fee of 30% of the purchase price will be applied. This fee compensates for the costs incurred in the processing and preparation of your order.
No Cancellations for Financing Orders:
Please note, orders placed using Affirm, PayPlan, or any other financing companies are non-cancellable. Once these orders are confirmed, they cannot be modified or refunded due to the nature of the financing agreements.
Processing Cancellations:
Once a cancellation request is received within the stipulated time frame, we will process your refund within 10 business days. Please note, if the cancellation is made after 24 hours, the restocking fee will be deducted from the refund amount.
Refunds for Cancellations:
Refunds will be processed in the same method of payment used at the time of purchase. It may take additional time for your bank or credit card company to post the refund to your account.
Special Order Items:
Special order items are generally non-cancellable due to their custom nature. However, there may be exceptions depending on the stage of the order. Please call us at to inquire if your special order item can be cancelled. We encourage you to review these terms carefully before placing your order.
Contact Information:
For any questions or further assistance regarding your cancellation, please contact us at info@off-road.shop or call us at .
We appreciate your understanding and cooperation with our cancellation policy. This ensures that we can continue providing all our customers with high-quality service and support.
Timeframe for Cancellation: Orders can be canceled within 24 hours of being placed without any charge. Please email us at info@off-road.shop or to initiate a cancellation.
Cancellation after 24 Hours:
If you wish to cancel an order after the 24-hour window, please be aware that a restocking fee of 30% of the purchase price will be applied. This fee compensates for the costs incurred in the processing and preparation of your order.
No Cancellations for Financing Orders:
Please note, orders placed using Affirm, PayPlan, or any other financing companies are non-cancellable. Once these orders are confirmed, they cannot be modified or refunded due to the nature of the financing agreements.
Processing Cancellations:
Once a cancellation request is received within the stipulated time frame, we will process your refund within 10 business days. Please note, if the cancellation is made after 24 hours, the restocking fee will be deducted from the refund amount.
Refunds for Cancellations:
Refunds will be processed in the same method of payment used at the time of purchase. It may take additional time for your bank or credit card company to post the refund to your account.
Special Order Items:
Special order items are generally non-cancellable due to their custom nature. However, there may be exceptions depending on the stage of the order. Please call us at to inquire if your special order item can be cancelled. We encourage you to review these terms carefully before placing your order.
Contact Information:
For any questions or further assistance regarding your cancellation, please contact us at info@off-road.shop or call us at .
We appreciate your understanding and cooperation with our cancellation policy. This ensures that we can continue providing all our customers with high-quality service and support.